Quadient Blog

According to PwC, regulatory compliance is both the number on

Spring brings songbirds, rain, and the biggest postal conference of the year. The National Postal Forum is in Orlando this year, and it promises to be one of the most interesting years yet.

Advancements in print technology and workflow automation are helping to drive the value of customer communications. Customers want print that is personalized and relevant.

Process automation has been upon us for more than a decade yet for many organizations it feels like the real push forward came about because of Covid-19.

Despite starting this post by talking about GAAP accounting for software, I promise it will get less boring by the end.

Low-code digital experience platforms that offer business user empowerment help deliver successful digital transformation projects, with less reliance upon digital expertise and IT teams. 

Before 1999 the field of customer experience was virtually unheard of. There were no best practices in place. How to proceed and what course to take was uncharted territory.

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through.

What is a maturity model?

Maturity models aren’t new. Chances are, you or your organization has utilized a maturity model in the past.

When it comes to customer communications management, enterprises have been delivering on multi-channel communications for decades.

Customer service levels can suffer when small businesses are forced by manual processes to spend too much time on operational activities including financial management.

Savvy mailers satisfy the Move Update requirement by using NCOALink®, a pre-mailing process to find businesses, individuals, and families that have reported their move to USPS®.

Our organization, our department, our team relies on services to operate going from marketing, to support, to sales processes, to delivery management to post-sales activities.

The credit, collection and payment management solutions market is experiencing year on year double-digit growth and was valued at 11 billion USD in 2018.  

I always like to follow the work of Doculabs, partly because they are Chicago-based, but mostly because they look deeply into the technology and processes t

CX excellence is the Formula One of today’s enterprises. Your ability to compete hinges upon creating meaningful, personalized interactions across all channels.

Innovation and Process Improvement 

The global healthcare IT market is  growing and transforming the industry for both patients and providers. It i

With the GDPR set to come into effect in 2018, many organizations are now recognising the potential failings in the way they handle customer data, and looking to correct these.

Artificial Intelligence (AI) is poised to be one of the biggest disrupting technologies of our lifetime.

While the business benefits to adopting a centralized customer communication management (CCM) solution are plentiful, discussions around CCM can be complex at times.

If you are like most organizations, you put a lot of time, energy and pride into the creation of your customer communications.  If your organization takes customer engagement seriously, you ma

After more than two years of pilot testing, USPS® has rolled out e-Induction nationwide. This is the program that allows mailers to drop ship without 8125 forms.