Quadient Blog

MTAC Co-Chair and USPS representative Steve Kearney spread some early Christmas cheer today — Full-Service mailers no longer have to worry about losing their discount on January 2.

Pride is about communities coming together in celebration and solidarity and it’s even more vital for those in our communities who may be less visible or f

According to PwC, regulatory compliance is both the number on

Spring brings songbirds, rain, and the biggest postal conference of the year. The National Postal Forum is in Orlando this year, and it promises to be one of the most interesting years yet.

Advancements in print technology and workflow automation are helping to drive the value of customer communications. Customers want print that is personalized and relevant.

Process automation has been upon us for more than a decade yet for many organizations it feels like the real push forward came about because of Covid-19.

Innovation and Process Improvement 

The global healthcare IT market is  growing and transforming the industry for both patients and providers. It i

With the GDPR set to come into effect in 2018, many organizations are now recognising the potential failings in the way they handle customer data, and looking to correct these.

Before 1999 the field of customer experience was virtually unheard of. There were no best practices in place. How to proceed and what course to take was uncharted territory.

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through.

What is a maturity model?

Maturity models aren’t new. Chances are, you or your organization has utilized a maturity model in the past.

When it comes to customer communications management, enterprises have been delivering on multi-channel communications for decades.

Customer service levels can suffer when small businesses are forced by manual processes to spend too much time on operational activities including financial management.

Savvy mailers satisfy the Move Update requirement by using NCOALink®, a pre-mailing process to find businesses, individuals, and families that have reported their move to USPS®.

Our organization, our department, our team relies on services to operate going from marketing, to support, to sales processes, to delivery management to post-sales activities.

The credit, collection and payment management solutions market is experiencing year on year double-digit growth and was valued at 11 billion USD in 2018.  

I always like to follow the work of Doculabs, partly because they are Chicago-based, but mostly because they look deeply into the technology and processes t

CX excellence is the Formula One of today’s enterprises. Your ability to compete hinges upon creating meaningful, personalized interactions across all channels.

Businesses that can forecast when invoices are likely to be paid can budget for their own spend and therefore plan ahead.

When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.

There have been lots of headlines about people bringing ‘emotional support pets’ - such as

Artificial Intelligence (AI) is poised to be one of the biggest disrupting technologies of our lifetime.