Quadient Blog

It’s hard to believe it’s April and NPF is already over.

Starting January 6, 2013, mailers of Folded Self-Mailers (FSMs) will be required to meet new design requirements.

AI Usage in Customer Communications Management (CCM) 

As a leading solution and service provider in the Customer Communications Management market, Macrosoft is committed to building

When it comes to streamlining processes, optimizing workflows, and refocusing staff on core competencies many organizations consider outsourcing non-core functions like printing and mailing.

The ‘Future Thinker’ is notorious for being open-minded and receptive to new ideas, even when those ideas go against conventional wisdom. 

According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than

Last Sunday, I flew from Zurich to Paris where I was supposed to take the train at the Montparnasse station to visit my family, in Niort.

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, be

We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology.

It’s Sunday morning, the French press is brewing, and I’m curled up on my couch with my iPad squinting.

I asked myself whether it would be possible to manage communication projects in a collaborative way with teams located in different countries with no access to the Cloud.

MS-500, our output management solution, has been chosen as “Product of the Year” for 2014. This was the verdict of readers of the December issue of Postmaster magazine in Germany.

A quick infographic outlining the top reasons why every Print Service Provider, Service Provider and BPO needs to attend this inaugural virtual event on February 27th at 9am EST to learn more about

The Postal Service proposed their 2016 promotions calendar last month, which will give mailers 5 ways to achieve postal discounts next year.

Next Sunday postal prices will rise again. While First-Class stamps for letters less than an ounce are still $0.44, almost every other price is changing on April 17th.

Every business – regardless of size, region and industry – must communicate with their customers effectively.

The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growt

Most prestigious equipment can be integrated with press lines, but are printers taking advantage of this?

Everyone talks about differentiation.

Recent energy industry announcements, such as IKEA wo

It’s been a very busy few weeks at Quadient.

If you mail competitive parcels (Priority Mail®, Priority Mail Express®, First-Class Package Services, Parcel Select®,  and Parcel Select Lightweight®) you are likely familiar with the c

When it comes to data, banks and insurance companies are sitting on a goldmine.

As CCM (Customer Communication Management) and CX (Customer Experience) intersect, it is important to put CCM into the context of CX. Think of it as making a movie.