If you mail competitive parcels (Priority Mail®, Priority Mail Express®, First-Class Package Services, Parcel Select®,  and Parcel Select Lightweight®) you are likely familiar with the c

When it comes to data, banks and insurance companies are sitting on a goldmine.

As CCM (Customer Communication Management) and CX (Customer Experience) intersect, it is important to put CCM into the context of CX. Think of it as making a movie.

The GMC Software team is having many discussions lately about the future of communications, and we started talking about the exciting short- and long-term communication opportunities of wearables,

Due to the globalization of today’s economy, information now moves more freely and communication is increasingly quick and simple.

Purchasing a new customer communications management (CCM) platform is stressful. A lot is riding on the decision.

GMC Software has been recognized by Banking CIO Outlook as a "Top 10 Retail Banking Solution Provider for 2016"

Any organization that deals with customer, prospect, supplier, distributor, product and service information, uses all kinds of data in their day-to-day business processes.

If they weren’t before, Covid-19 has made broadband services a vital lifeline for many people. 

What is CX? 

Every day at Quadient, we get a lot of questions regarding customer experience - what it is, and how to harness the power of

I’ve been lucky enough time to spend a lot of time with Avi Greenfield, our VP of Product Management, during preparation for events like Inspire Days, Document Strategy Forum, Xplor, and our

Effective communication is a challenge for all businesses, and while every customer wants communication to be convenient, this doesn’t necessarily mean digital all the way.

The widespread use of digital has forever changed the way people view their interactions with insurance companies, especially when involved in a property/casualty claims scenario.

Over the past 12 months, I have had the pleasure of speaking one-on-one with many customer experience executives regarding the difficulties they encounter in bringing their CX plans to life within

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage a

One of my favorite things to do when I was analyst was to attend and participate in end-user conferences. Conferences allowed me to see my research theories in real-time.

INDUSTRY TREND: Enterprise Messaging Applications (#EMApps) a new face of customer communication

Messaging applications are used 4.7 times more frequently

This post continues our series in getting the most from your address list. To learn about address correction results, read Understanding Address Correction Results and 

It's official.

Right after USPS announced its proposed prices for 2013, they posted a Federal Register notice about Full-Service Intelligent Mail.

The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.

In 2021, everyone is into Customer Journey Mapping! 

As a leading solution and service provider in the Customer Communications Management market, Macrosoft is committed to building g

Ensuring that customers feel valued is key to building lasting relationships. One way of doing this is through personalisation. Offering individuals specific deals,