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When meeting with Service Providers around the world, I often ask the following question:

How do you define your business?

There are typically two common answers:

The Essence of Customer Due Diligence in one annoying song

We all love money. I know it’s a bit of a platitude, but in the case of Customer Due Diligence there just is no denying it.

What is a maturity model?

Maturity models aren’t new. Chances are, you or your organization has utilized a maturity model in the past.

As all financial organistions must demonstrate compliance with an ever growing number of rules and legislations, many vendors of customer screening systems will state that their products incor

Last week, I was in Singapore to attend a round table with Rob Findlay of Next Money and

CCM, or Customer Communication Management, has been around for a long time. It often lurks deep in the enterprise stack of IT solutions.

In the last blog entry, we went through a quick history of the channels that are involved in a CCM (Customer Communication Management) portfolio, focusing on the organizational silos that grew

One of my favorite things to do when I was analyst was to attend and participate in end-user conferences. Conferences allowed me to see my research theories in real-time.

Recently I was visiting with a friend who is a doctor. During our catch-up session, her phone suddenly went off – it was the hospital.

As a millennial, I often get asked “what makes you invest in a product or service”?