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Let me tell you about how I passed the CXPA certification to become a CCXP (Certified Customer Experience Professional).

Why?

The starting point of customer lifetime value lies in making sure that the input of data is correct, valid, complete and standardized.

As part of GMC Software's commitment to stay in tune with a rapidly changing market we often conduct roundtable discussions.

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through.

My last blog of  the KYC 2.0 series was devoted to privacy compliance.

Maybe like you, I tend to drive my cars for 200,000+ miles.  But, as the car starts getting up there in age and miles, things start breaking and they’re usually not cheap fixes.  There ev

We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology.

Few companies have an executive in place to champion the customer throughout the organization and to oversee improvement initiatives that impact the customer.

The launch of Quadient Inspire Release 11 (R11) has generated a great deal of excitement. Since the February 7, 2017 launch, we have received an overwhelming number of phone calls an

Customer Due Diligence