Marketing

An important point for members of the FI industry to acknowledge is that they are not in the business of providing financial services and products; they are in the business of pro

Whenever an organization commits to implementing a new IT solution they do so with the goals being seamless integration with their existing infrastructure, attaining the results t

It’s been a while since I posted a blog entry. That’s because I have a new and exciting role at Quadient, as the VP of Customer Transformation.

As I often speak at conferences about digital transformation, I am inevitably asked just what is "digital?"  This is a simple question but difficult to answer.

In this post, I relate a series of interviews conducted with leading digital transformation leaders working for companies in Chile.

The Postal Service™ was forced to go more than a year and a half with no Board of Governors, which resulted in no promotions being offered to the mailing industry in 2018.  After the successfu

The Postal Service™ Informed Delivery™ program has been a work in progress for several years.  It started out as a small pilot test in Virginia.  The pilot was later expanded to include m

Technology is only one component in making mobile communications work: strategy is equally as important.

Businesses now have a range of electronic communications channels, so has digital superseded printed mail?

As insurance carriers continue to intensify their focus on customer experience (CX), they are working hard to create an executable strategy that can successfully pull together traditional customer