Marketing

The speed and accuracy with which backend processes are completed can have a big impact on how a business operates, performs and interacts with its customers.

Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.

Choice is the cornerstone of customer service. In the past, customer communication used to be limited to the telephone and physical mail.

In the past, you might have heard a few marketing people demanding that a communication is “on brand,” meaning the style, language, visual representation and tone is using approved cont

While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.

For almost every industry, the balance of the power is with the customer as a result of digital technologies.

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital.

Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution!

Anyone who has ever had to make an insurance claim knows that even when it’s a minor claim it’s an inconvenience.

Recent studies show that Customer Experience (CX) leaders generate 5.7 times more revenue than companies that do not make customer experience a priority.