Customer Experience

Perhaps more than most other types of businesses, customers expect their insurance companies to know who they are and to be willing and able to communicate with them on a personal level.

A couple of years back I attended a session on the insurance marketplace at the Gartner Symposium/ITxpo in Barcelona in which a shocking statistic was raised – that by 2018 only 25 per cent of insu

The GMC Software team is having many discussions lately about the future of communications, and we started talking about the exciting short- and long-term communication opportunities of wearables,

It’s the night before our first EMEA User conference, which is the start of our user conference season.

I have heard this question over and over again in the past 12 months: customers, prospects, even colleagues ask me what they should believe or who should they trust when it comes to the Cloud

At the rate technology evolves, 10 years seems like a long time off.

When it comes to customer communications management, enterprises have been delivering on multi-channel communications for decades.

For a long time, insurance companies were in the driver’s seat when it came to customer communications. Not anymore.

The one thing that I frequently hear when I meet Print Service Provider owners is how the consumer market, moving to digital channels will either impact or not impact their print business.