Quadient Blog

Last week, we learned that you can reduce the delta between your Standard DSO and Best Possible

Having a professional services team isn’t unique, but neither is it a foregone conclusion for a software company.

CCM is no longer just about making document production more effective or efficient.

While Standard DSO measures current and overdue invoices, Best Possible Days Sales Outstanding (or Best DSO) measures only current invoices.

As businesses evolve from the start-up phase, supporting the overall needs of the organization requires a revaluation – and perhaps a complete refresh – of internal processes.

Customer experience continues to be the buzzword of 2018.  Visit any business or industry conference, and you'll no doubt find keynote speeches and breakout presentations highlighting how your

As businesses grow, demands on the mailroom increase with a rise in outgoing mail volume. Processing mail can be a huge drain on resources as staff print documents, s

Despite the continued projected growth and importance of the CCM market, sometimes it’s challenging to track down good information on the customer communications management market, along with a mea

Invoicing can be a hassle, but it must be done efficiently, accurately and often to maintain good cash flow.

We send and receive information in many ways. Customers and potential customers are positively bombarded with messages all the time, some from you, from your competi

In the age of the empowered consumer, if you don't really know your customers then they're going to find a competitor who does.

Satisfied customers results in lasting relationships, which is why organizations are always searching for ways to keep customers engaged.

When sales revenue is low, businesses struggle with cash flow issues. This can force them to seek out other expensive sources of finance such as bank loans to help bridge the

At Quadient we get a lot of questions about what makes Customer Journey Mapping (CJM) successful and what rules its contributors should stick to if t

What is CJM?

A customer jour

Expectations of what a bank should be are constantly being raised and not just by other banks. Banks are being measured against providers of non-financial services too. 

While customer communications management (CCM) solutions have been around for nearly 3 decades, many of these systems have been implemented, used, and managed by IT teams within the enterprise.&nbs

Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions? 

Throughout the year, a company’s outgoing monthly mail volume can vary greatly.

The number of different channels in which companies can communicate with their customers is at an all-time high. This creates an important challenge.

College and university students haven’t changed much over the years but how they acquire their supplies and essentials for school has made a seismic shift to online purchases.

Customer communications management (CCM) systems are often overlooked when it comes to the cloud.

Jumping back to April of 2018, some ACS (Address Change Service) customers got a little surprise when their monthly ACS invoice arrived.