Quadient Blog

For almost every industry, the balance of the power is with the customer as a result of digital technologies.

When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer.

Anyone who pays attention to the CCM (Customer Communications Management) market eagerly awaits any research updates by Forrester’s

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital.

Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution!

Anyone who has ever had to make an insurance claim knows that even when it’s a minor claim it’s an inconvenience.

Recent studies show that Customer Experience (CX) leaders generate 5.7 times more revenue than companies that do not make customer experience a priority.

Today, I am thrilled to announce that YayPay has secured $8.4M in Series A funding.

Operating costs can be defined as ‘expenses associated with the maintenance and administration of a business on a day-to-day basis’.1 They can include rent, bank charges a

Whenever an organization commits to implementing a new IT solution they do so with the goals being seamless integration with their existing infrastructure, attaining the results t

An important point for members of the FI industry to acknowledge is that they are not in the business of providing financial services and products; they are in the business of pro

There are six key phases involved in putting a document integrity system into place for a folding and inserting machine. This process ensures that a document cannot leave a section of the

It’s been a while since I posted a blog entry. That’s because I have a new and exciting role at Quadient, as the VP of Customer Transformation.

When it comes to digitization, start-ups have a clear advantage in that they can go digital from day one.

As I often speak at conferences about digital transformation, I am inevitably asked just what is "digital?"  This is a simple question but difficult to answer.

Every two days we create as much information as we did from the dawn of civilization up until 2003.

In this post, I relate a series of interviews conducted with leading digital transformation leaders working for companies in Chile.

The Postal Service™ was forced to go more than a year and a half with no Board of Governors, which resulted in no promotions being offered to the mailing industry in 2018.  After the successfu

Businesses now have a range of electronic communications channels, so has digital superseded printed mail?

Technology is only one component in making mobile communications work: strategy is equally as important.

The Postal Service™ Informed Delivery™ program has been a work in progress for several years.  It started out as a small pilot test in Virginia.  The pilot was later expanded to include m

You celebrate when the sales team brings in deals, but who celebrates when the accounts receivable (AR) team collects on cash from overdue invoices that you didn’t think you’d ever receive?

What happens when invoices go past 90 days unpaid? How about 120 days?

As insurance carriers continue to intensify their focus on customer experience (CX), they are working hard to create an executable strategy that can successfully pull together traditional customer