Quadient Blog

When formulating or refining your organization’s customer communications strategy, it’s important to consider not only where the customer communications management (CCM) industry is today but also

Customer expectations continue to evolve to meet and match their always-on existence. The connected customer expects immediacy and simplicity.

In 2019, customers expect every company they do business with to act and interact like their favorite technology brands.

Whether you’re new to accounts receivable (AR) and collections or a bit more seasoned, it’s a good idea to brush up on some of the more commonly used acronyms.

As the holiday season approaches and your employees get ready to pack for their family vacations, decorate their homes and head out for some much needed time off from the office, one thing is for

I’ve been working on Quadient’s Customer Transformation Initiative since August, and I’ve been pretty quiet until this week.

Editor's note - This article was previously published in Intelligen

If you went back thirty years, business communications were relatively straightforward.

A great customer experience (CX) evokes positive feelings and emotions, which leads to happy, satisfied customers and increased loyalty.

Welcome to the first of our Revenue Hero series, where we sit down with individuals who

Improving customer experience means creating a more positive perception in the minds of customers in both how they are treated by your company, and the feelings that they have acr

Modern businesses communicate with customers through a range of channels; handling these individually can be costly and time-consuming. How digitization can help?

“It looks like they just closed off another super impressive quarter. I just finished a check in call with them, and I could hear the delight in their voices.”

If your company is thinking of displacing your ERP due to specific functionality gaps, pause!

The speed and accuracy with which backend processes are completed can have a big impact on how a business operates, performs and interacts with its customers.

Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.

Digital. Digital. Digital. It’s been all the talk, not just in the insurance area, but in every industry.

In the past, you might have heard a few marketing people demanding that a communication is “on brand,” meaning the style, language, visual representation and tone is using approved cont

Choice is the cornerstone of customer service. In the past, customer communication used to be limited to the telephone and physical mail.

How insurance companies can decide on which CX Metrics to use.

Organizations are often reluctant to change an operational environment, for various reasons.

The arrival of the digital age has created higher customer expectations.

Editor's Note - This article was originally published in Docu

When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer.