How to Deliver CX That Appeals to a Multi-Generational Customer Base: We Asked Experts From Around the World
Unless your business is focused on a specific age group, targeting one generation to the exclusion of others is not always a good strategy.
New Year, New Channels: Quadient on Twitch.tv
Happy New Year! When the calendar changes, thoughts turn towards new things. At Quadient, we are always watching for new and interesting channels.
Come rain or shine, hot and cold, how do you keep your customers informed?
Centrica has appeared in the news several times in the past month, as it has demonstrated many of the challenges that Big 6 energy companies now face.
Is Data Processing Automation Right for You?
As the economy continues to recover, many in the mailing industry are fully aware that mail volume is not. The U.S.
Preventing and Resolving Mailer Scorecard Issues
Are you running into Mailer Scorecard issues that are costing you time and money? Are you looking for an easier way to verify the accuracy of the Mailer Scorecard results?
For Digital Enterprise Workers, Accessibility and Mobility Need to go Hand in Hand
Recently I was visiting with a friend who is a doctor. During our catch-up session, her phone suddenly went off – it was the hospital.
Opportunity or threat? The rise of FinTech startups
The financial services industry is ripe for digital disruption: investments in global FinTech companies grew from $4Bn in 2013 to nearly $20Bn in 2015, and over 50% of banks are increasing their te
ACS or NCOALink – Which Should You Use?
In 2008 USPS announced that First-Class and Standard Mail mailings must be processed using an approved Move Update method.
Mail Piece Design Reminder: New Rules for Folded Self-Mailers Effective Soon
Starting January 6, 2013, mailers of Folded Self-Mailers (FSMs) will be required to meet new design requirements.
Diving deep into Macrosoft’s 2021 CCM Survey: Part 2
AI Usage in Customer Communications Management (CCM)
As a leading solution and service provider in the Customer Communications Management market, Macrosoft is committed to building
Five questions to determine if a mail-outsourcing solution is right for your small to medium business
When it comes to streamlining processes, optimizing workflows, and refocusing staff on core competencies many organizations consider outsourcing non-core functions like printing and mailing.
Great Holiday Reads for the ‘Future Thinker’ on Your List
The ‘Future Thinker’ is notorious for being open-minded and receptive to new ideas, even when those ideas go against conventional wisdom.
Solving the Mystery: How Insurers Can Overcome Common Challenges of Implementing a Great CX Strategy
According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than
Consistency in crisis communication… is that possible?
Last Sunday, I flew from Zurich to Paris where I was supposed to take the train at the Montparnasse station to visit my family, in Niort.
Informed Visibility versus USPS Fiscal Year
Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry. Near real-time data feeds, be
Walking the walk…
We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology.
Omnichannel Needs to Equal Entire Customer Experience
It’s Sunday morning, the French press is brewing, and I’m curled up on my couch with my iPad squinting.
Accepting the Cloud vs. Accepting Shadow IT
I asked myself whether it would be possible to manage communication projects in a collaborative way with teams located in different countries with no access to the Cloud.
Major Award for OMS-500: Product of the Year 2014
MS-500, our output management solution, has been chosen as “Product of the Year” for 2014. This was the verdict of readers of the December issue of Postmaster magazine in Germany.
6 Reasons to Attend Quadient SP Transformation Day virtual event
A quick infographic outlining the top reasons why every Print Service Provider, Service Provider and BPO needs to attend this inaugural virtual event on February 27th at 9am EST to learn more about
6 Ways to Save Postage in 2016
The Postal Service proposed their 2016 promotions calendar last month, which will give mailers 5 ways to achieve postal discounts next year.
Reminder: New Postage Rates and Forms for April 17
Next Sunday postal prices will rise again. While First-Class stamps for letters less than an ounce are still $0.44, almost every other price is changing on April 17th.
Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications
Every business – regardless of size, region and industry – must communicate with their customers effectively.