Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to those customers.

Done right, customer journey mapping is a powerful tool that has the ability to transform the customer experience.

What about risk?

Risk is a topic that every company committed to customer experience must consider.

It’s the night before our first EMEA User conference, which is the start of our user conference season.

We’re now coming to the end of the tax season in the U.S.

Growing companies have to scale their mailing operations to meet increasing demand. More orders means an increase in many types of output.

Last week, I had the pleasure to present at the GMC Inspire Days EMEA in Barcelona.

2015 has been a tough year for mail delivery.

If you missed the webinar on The Future of Mail: Print’s Place in a Digital World, I enco

As a leading solution and service provider in the Customer Communications Management (CCM) market, Macrosoft is committed to building great applications using the most recent data in the marketplac

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For many businesses, digital processes end at the point where documents require signatures.

I get it. It’s summer. You’re busy. You don’t want to write that CCM RFP.

Don’t.

Printers have been leveraging data quality tools for decades.

Last week, we compared the difficulty that CX professionals have in creating a uniformed approach to providing great customer experiences with the challenge that coaches face in delivering a unifor

I attended the Document Strategy Forum in Chicago on May 1 and 2.

If you follow Quadient on social media, or had the pleasure of attending one of our 2016 Inspire Days user conferences, you already kn

Today’s enterprises face a plethora of challenges from an increase in communication channels to changing regulations, as well as the need to remain competitive and compliant.

Mail.dat® and Mail.XML are similar services for sending your mailing information electronically.

Don’t assume a customer journey is a linear path.

Are you still printing the POSTNET barcode on your automation mailings?

If you’ve ever interviewed for a job, it’s likely you’ve been asked "where do you see yourself in five years." Usually, the interviewer's objective is to get an understanding of your future pl

There continues to be an increased focus for businesses on the customer journey, and how journey orchestration can lead to an overall increase in the customer experience.

For the ‘How-to Person’ it’s not enough to know about something; they want to know how to do something.