In a new article published by 

Do you send mail at automation rates today? If so, you’ll need to transition to Full-Service Intelligent Mail® to continue receiving those discounts next year.

There are several challenges businesses and brands face when they approach customer journey orchestration.

According to WorkMarket’s 2020 In(Sight) Report, 7

A Guest Blog by Adam Firbank of British Gas

Over the past several weeks, we have seen the sanctions imposed on Russia over the invasion of Ukraine impact the energy market.

In December 2019, Quadient hosted an analyst day to offer a preview of our R14 release and share our ambitions to use our CCM leadership and innovation capacity to enter the CXM market.

I am writing today’s blog entry on my flight to Xplor 2019 in Las Vegas, excited to kick off Conference season.

As we get ready to close 2017 and concentrate on 2018, it makes sense to pause and reflect on the year. There are some lessons to be learned. There are some lessons that we haven’t learned yet.

The new U.S.

The launch of Quadient Inspire Release 11 (R11) has generated a great deal of excitement. Since the February 7, 2017 launch, we have received an overwhelming number of phone calls an

When thinking about customer communications, the customer journey is the best place to begin.

Every customer interaction matters. To remain competitive in a complex digital world, you must deliver an exceptional customer experience, across all devices.

As fans of CCM or CX, you may have read about the launch of Quadient’s Impress sol

Nowhere is customer experience (CX) more important than in the financial services industry, where the greatest opportunity for revenue growth will not come from new products or geographic expansion

USPS has introduced a new summer discount for mailings using QR (2D) barcodes on all pieces.

ARCHIVE: APRIL FOOL 2021

It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. – Charles Darwin 

We are open for business

Quadient Ireland will continue to support our customers over the coming weeks.

As we all know, customer expectations continue to evolve to meet and match their always-on existence.

Customer centricity has become an essential focus for companies today.

The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security.

Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to those customers.

Done right, customer journey mapping is a powerful tool that has the ability to transform the customer experience.

What about risk?

Risk is a topic that every company committed to customer experience must consider.