Quadient Blog

Starting in January 2016, the USPS will require all parcel shippers to ensure the accuracy of delivery addresses through Delivery Point Validation.

If you’ve been in the mailing industry for awhile, acronyms like CASS, DPV and NCOA are very familiar. Perhaps you run these processes on your mailing lists every day.

Where we were (CCM), where we’re going (CXM)

We’ve talked a lot recently about

Today, as the post-COVID landscape continues to take shape and new customer demands reveal themselves seemingly at every turn, businesses need to embrace digital CX.

Good customer experiences result from effective business communications and this helps build the business’ brand.

A friend of mine once worked for a large manufacturing company in a very competitive industry. Many of the company’s customers had been long-time clients—some for over a decade and more. 

In a recent blog article titled “Mobile Ban

Thanks to the over 30% of Quadient users who installed Inspire R11 since its release in February. When you downloaded it, you were expecting to see the new UI.

When it comes to the CX strategy, customer communications are often one of the most overlooked—yet critical—components of the customer journey.

In today’s competitive environment, financial services and insurance companies are looking for ways to enhance the overall customer experience by offering greater convenience through intuitive inte

Professional data matching engines are becoming more and more intelligent.

The problem with receipts extends beyond paper clutter and potentially lost records.

Today’s customers use a wide range of communications channels that include digital and mobile as well as traditional mail and telephone.

During this year's annual drupa international trade fair for print, multichannel and emerging technologies - GMC Software met with 24 service provider company ow

It’s hard to believe that 2015 is half over, but the fall mailing season is just around the corner!

Its 8am, your team has already reached out to you on three different occasions, your main accounting system is down and you still don’t have full visibility into how many days outstanding your clie

Every day, organizations are looking to not just boost customer engagement, but to create more effective interactions with their customers.  At Quadient, many companies contact us for help in

Reduce cost-to-serve and churn: improve your CX

Changes to consumer behavior because of COVID have accelerated the propensity for consumers to switch to digital communica

The challenging part of any project is to map the step by step journey to its successful completion.

2017 was a big year for Quadient, and a big year in technology.

Here we are in our 2^nd week as Quadient – and I wanted to thank our customers, partners and employees for embracing our new brand.

Many have tried to downplay the impact of digital transformation with assertions such as these: