Quadient Blog

Regardless of what industry you’re in, if you’re in business to drive revenue, then you’re in the customer experience (CX) business.

From the single front-wheeled Benz Patent Motorwagen to self-driving, automobiles have evolved to meet the needs of today’s drivers. 

Enterprises aren’t different.

By introducing digital ways of working, enterprises stand to gain in a number of ways, often in time, cost and efficiency.

Unless your business is targeting one particular age group, aiming your communication initiatives at one specific generation at the exclusion of the others is not ideal.

Within the last couple of months there have been multiple news stories of energy providers closing: first

CX is the new battleground for businesses. The bar is being set by fast moving, innovative organizations. As companies look to compete, they are facing 4 disruptive forces:
 

Customer experience continues to grow as an area of focus for organizations in 2017, as companies begin to realize the benefits of pulling together traditional customer service, stronger customer t

Consider this: your organization spends millions to attract prospective customers with engaging messages and content distributed through modern communication channels, including&nbsp

Business strategy theory posits that there are two sources of sustainable competitive advantage. You can be cheaper, or you can be better.

The first requirement for Full-Service is unique barcodes. Every mail piece, tray, sack or large container has a barcode.

Springtime is an exciting time of year with many transformations to behold. People experience winter’s last frost, spring’s first flowers, and the return of birds’ singing.

To be ready for Full-Service, mailers will need to make the giant leap from printed, physical mailing paperwork to electronic documentation, commonly known as eDoc.

With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.

The COVID-19 pandemic has reminded me that predicting the future is quite the fool’s errand.

If you missed our recent webinar on the State and Print and Mail Outsourcing featuring Kaspar Roos CEO and Founder of Aspire you can still

Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed.

Include the Aspire Leaderboard in your discovery process for a valuable, independent perspective

Conducting your due diligence in order to determine which CCM solution will make the best

More than one insurer now has an Amazon Alexa skill.

Communicating with customers.

Customer Due Diligence

Originally published in Banking.com

Many GMC Software customers have strong interactive communication projects.

The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.

As a Product Marketer, I am often asked to explain what my job is.