Quadient Blog

The mailing industry is filled with acronyms – DPV, LOT, CMYK, etc. But one in particular can be the death of profitability for a mail piece: Undeliverable As Addressed (UAA).

Child Support Enforcement (CSE) agencies are in a constant battle of budget struggles and managing federal legislative changes tha

Last month I celebrated my 22nd anniversary working in the Customer Communications Management (CCM) industry.

According to Forrester, one-third of their CCM inquiries “

Office filing cabinets used to provide a single source of information when everything was done on paper.

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution.

Selecting and keeping track of the right Customer experience (CX) KPIs is important.

The first few months of the New Year are traditionally busy ones for the travel industry, with many airlines touting special offers as people begin to dream of sitting by the pool on a summer holid

Digital Experience Platforms help to enable successful digital transformation projects. They address key challenges derived from constantly evolving technology.

2008 was not a good year for financial services.

The Blockchain is essentially a way to implement true peer-to-peer services. It de-intermediates relationships between parties (no 3rd parties, no governments, no external regulation).

In business today, customer journey mapping is all the rage.

Along with the price increase that went into effect in January, there was also a significant change in mail preparation that became mandatory.

The communications landscape used to be simple. Small- and medium-sized businesses (SMBs) used either post or fax to send correspondence.

There is no doubt the recent COVID-19 pandemic has had a significant effect on your daily work life.

Here at Satori we’re getting excited for the National Postal Forum. It’s the biggest show for the mailing industry, and we have some fun things planned.

One of the less advertised changes USPS enacted this month was a drastic shift in the way 5-digit schemes are created.

The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

Across organizations, large and small, digital transformation emerged as a top business priority in 2021. And its importance continues to grow.

Purchasing a new customer communications management (CCM) platform is stressful. A lot is riding on the decision.

Congratulations to the team at Santander UK for being awarded the 2019 Celent Model Bank award for Commercial Customer Onboarding!  This prestigious award was launched 1

Over the past decade, global growth has led to an increase in the number of high net worth individuals (HNWIs). 

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