Do Away with UAA
The mailing industry is filled with acronyms – DPV, LOT, CMYK, etc. But one in particular can be the death of profitability for a mail piece: Undeliverable As Addressed (UAA).
How to modernize Child Support Enforcement (CSE) programs without breaking the bank
Child Support Enforcement (CSE) agencies are in a constant battle of budget struggles and managing federal legislative changes tha
Quadient Inspire Plug-in Now Available on the Salesforce AppExchange
Last month I celebrated my 22nd anniversary working in the Customer Communications Management (CCM) industry.
CCM solution shopping: What you don’t see can blow your budget faster than the Grand Prix
According to Forrester, one-third of their CCM inquiries “
Better Records Management Improves HR Processes
Office filing cabinets used to provide a single source of information when everything was done on paper.
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX
Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution.
How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important.
Three steps for great airline customer communication during turbulent periods
The first few months of the New Year are traditionally busy ones for the travel industry, with many airlines touting special offers as people begin to dream of sitting by the pool on a summer holid
3 reasons why a Low-Code Digital Experience platform (DXP) is critical to your digital transformation strategy
Digital Experience Platforms help to enable successful digital transformation projects. They address key challenges derived from constantly evolving technology.
Seven CX Trailblazers Share on the Future of Customer Experience
2008 was not a good year for financial services.
Blockchain: Banking, FSI and Insurance Disrupted
The Blockchain is essentially a way to implement true peer-to-peer services. It de-intermediates relationships between parties (no 3rd parties, no governments, no external regulation).
Top 5 Customer Journey Mapping Mistakes
In business today, customer journey mapping is all the rage.
New FSS Preparation Rules You Need to Know
Along with the price increase that went into effect in January, there was also a significant change in mail preparation that became mandatory.
Multichannel Communications: How it Works
The communications landscape used to be simple. Small- and medium-sized businesses (SMBs) used either post or fax to send correspondence.
How are you maintaining business continuity when it comes to outgoing mail?
There is no doubt the recent COVID-19 pandemic has had a significant effect on your daily work life.
7 Reasons to Go to NPF this Year
Here at Satori we’re getting excited for the National Postal Forum. It’s the biggest show for the mailing industry, and we have some fun things planned.
Big Changes to 5-Digit Mail
One of the less advertised changes USPS enacted this month was a drastic shift in the way 5-digit schemes are created.
The power of customer journey orchestration
The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,
Connecting the dots of the 2021 Aspire CCM Leaderboard: Omnichannel Orchestration and Customer Journey Mapping
Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni
Five investment areas that will digitally transform your SMB in 2022
Across organizations, large and small, digital transformation emerged as a top business priority in 2021. And its importance continues to grow.
Quadient Inspire R14 Makes Connectivity and Scaling a Cinch
Purchasing a new customer communications management (CCM) platform is stressful. A lot is riding on the decision.
Outperform at Onboarding: Put the Customer First
Congratulations to the team at Santander UK for being awarded the 2019 Celent Model Bank award for Commercial Customer Onboarding! This prestigious award was launched 1
How to Meet the Demands of Today’s High Net Worth Customers
Over the past decade, global growth has led to an increase in the number of high net worth individuals (HNWIs).
Check out these fun facts: