Quadient Blog

It’s fall of 2012, and I am standing in one of the fanciest elevators I’ve ever been in (it looks like the Hall of Mirrors in Versailles).

New start-ups and competitors are starting to make a noticeable impact on the financial industry’s staid traditional retail and investment banks.

Each quarter, a group of representatives from the mailing industry meet with USPS personnel to get an update on where USPS is going and how it did over the past year.

This year, the European Union has issued a new regulation on the protection of individuals with regard to processing and moving of personal data.

USPS posted its proposed rule for ending the POSTNET barcode today.

Today’s business climate is consumer driven. It’s evolving quickly and demanding continuous optimization.

The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growt

These days, everyone receives a lot of communications - both businesses and individuals alike.

The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security.

In a previous post, I talked about advanced presorting as just one area of opportunity enabled by increased capacity.

What will have a bigger impact on your business; the price increases from the January 22^nd USPS® price change or the mail preparation changes that go into effect at the same time? 

The Essence of Customer Due Diligence in one annoying song

We all love money. I know it’s a bit of a platitude, but in the case of Customer Due Diligence there just is no denying it.

The U.S.

A new report has been published Monday the 19th of October, which highlights the imbalance of digital skills between different regions.

Enterprises and organizations continue to be inundated with data.

The mailing industry is filled with acronyms – DPV, LOT, CMYK, etc. But one in particular can be the death of profitability for a mail piece: Undeliverable As Addressed (UAA).

Child Support Enforcement (CSE) agencies are in a constant battle of budget struggles and managing federal legislative changes tha

Last month I celebrated my 22nd anniversary working in the Customer Communications Management (CCM) industry.

According to Forrester, one-third of their CCM inquiries “

Office filing cabinets used to provide a single source of information when everything was done on paper.

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution.

Selecting and keeping track of the right Customer experience (CX) KPIs is important.

The first few months of the New Year are traditionally busy ones for the travel industry, with many airlines touting special offers as people begin to dream of sitting by the pool on a summer holid