Quadient Blog

Digital Experience Platforms help to enable successful digital transformation projects. They address key challenges derived from constantly evolving technology.

2008 was not a good year for financial services.

The Blockchain is essentially a way to implement true peer-to-peer services. It de-intermediates relationships between parties (no 3rd parties, no governments, no external regulation).

In business today, customer journey mapping is all the rage.

Along with the price increase that went into effect in January, there was also a significant change in mail preparation that became mandatory.

The communications landscape used to be simple. Small- and medium-sized businesses (SMBs) used either post or fax to send correspondence.

There is no doubt the recent COVID-19 pandemic has had a significant effect on your daily work life.

Here at Satori we’re getting excited for the National Postal Forum. It’s the biggest show for the mailing industry, and we have some fun things planned.

One of the less advertised changes USPS enacted this month was a drastic shift in the way 5-digit schemes are created.

The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

Across organizations, large and small, digital transformation emerged as a top business priority in 2021. And its importance continues to grow.

Purchasing a new customer communications management (CCM) platform is stressful. A lot is riding on the decision.

Congratulations to the team at Santander UK for being awarded the 2019 Celent Model Bank award for Commercial Customer Onboarding!  This prestigious award was launched 1

Over the past decade, global growth has led to an increase in the number of high net worth individuals (HNWIs). 

Check out these fun facts:

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool.

On October 26^th I am moderating a round table at the Guidewire Connections conference in San Francisco.

Decades ago experts and analysts forecasted paperless offices would soon become the norm and it had already started. That was in the 80’s.

USPS has announced a few changes for mailers who use Full-Service Intelligent Mail®. These changes will not affect mailers who are currently satisfying all the Full-Service requirements.

The modern customer is drastically different than that of generations past.

As you may know, GMC Software releases an interim release every four months. As we work to bring version 11 to market, we are planning on five interim releases.

This week the Postal Regulatory Commission (PRC) approved a USPS request to allow mailers to use credit to pay for their mailings. However, this won’t affect most mailers for awhile.

If we’ve learned one thing going into 2021 it’s that agility is an asset.