Quadient Blog

In mid-November the Postal Regulatory Commission (PRC) published its Section 701 Report.  It popped up in the postal news feeds for a week or so and then quietly faded into the background.&nbs

The US Department of Labor recently issued the final draft of a new “Fiduciary Rule”, scheduled to go into effect in April, 2017.

Some customers and suppliers want to receive invoices by email, some by postal mail.

Over the next few weeks, we'll be challenging you to #getinspired to make your customers #swoon by providing some cool examples of how banks and insurance firms are using GMC In

On September 13th to 14th, we held an invite-only CEO advisory board session with our Service Provider customers from North America, Latin America & Europe at the luxurious Trump Hotel Chicago.

Earlier this year, as unplanned emergency school closures took place, educators were faced with the inability to access their classrooms and tools they relied in to provide quality education for th

As the world begins to see the light beyond the Covid-19 pandemic, the idea of what the new work environment might look like is starting to take shape.

Not all CCM projects are simple.

Three days of networking, education, with a little fun mixed in.

We've heard it before - the democratization of IT and the prevalence of mobile technology has fundamentally changed consumer behavior and expectations.  

Customer journey analytics is an emerging field that offers marketers the ability to “bridge the gap” between the experience that they believe they are providing to customers, and the actual journe

Enterprises and organizations continue to be inundated with data.

Let me tell you about how I passed the CXPA certification to become a CCXP (Certified Customer Experience Professional).

Why?

As children we're all taught about the colors of the rainbow.

For those making the switch to Full-Service Intelligent Mail® preparation, palletization is a key question.

In episode 3 of our InspireCast podcast series based on the white paper, "Don't Waste Your Time With Customer Journey Maps", customer experience expert Annette Franz walks us th

With prices set to rise an average of 5.9% on January 26, mailers will need to stretch their postage dollar even farther this year.

YayPay is revolutionizing the future of work for finance teams

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

A properly executed living customer journey map is a valuable and versatile tool.

A typical scenario for customers when it comes to interacting with an insurance company is when they first go to purchase insurance from the organization’s website.

I remember opening my first bank account when I was young.  The bank branch manager was a neighbor that my family knew well, and we went to the bank branch to open the account.  I receive