Quadient Blog

Savvy mailers satisfy the Move Update requirement by using NCOALink®, a pre-mailing process to find businesses, individuals, and families that have reported their move to USPS®.

Our organization, our department, our team relies on services to operate going from marketing, to support, to sales processes, to delivery management to post-sales activities.

The credit, collection and payment management solutions market is experiencing year on year double-digit growth and was valued at 11 billion USD in 2018.  

I always like to follow the work of Doculabs, partly because they are Chicago-based, but mostly because they look deeply into the technology and processes t

CX excellence is the Formula One of today’s enterprises. Your ability to compete hinges upon creating meaningful, personalized interactions across all channels.

Businesses that can forecast when invoices are likely to be paid can budget for their own spend and therefore plan ahead.

When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.

There have been lots of headlines about people bringing ‘emotional support pets’ - such as

Artificial Intelligence (AI) is poised to be one of the biggest disrupting technologies of our lifetime.

While the business benefits to adopting a centralized customer communication management (CCM) solution are plentiful, discussions around CCM can be complex at times.

If you are like most organizations, you put a lot of time, energy and pride into the creation of your customer communications.  If your organization takes customer engagement seriously, you ma

After more than two years of pilot testing, USPS® has rolled out e-Induction nationwide. This is the program that allows mailers to drop ship without 8125 forms.

In the past if you sent the wrong document to a customer it was bad for business. But today it is often a violation of the law if a customer's private data ends up in the hands of a third party.

These are unprecedented times, and they require levels of cooperation across industries to support each other.

Today, we are entering a new phase of the digital economy, that sees the rise of Digital Transformation (DX) as a means to make the organization more agile, resilient and more resp

After USPS® postponed the Full-Service mandate for earlier this year, many mailers were content to go back to their previous mail entry habits of paper postage statements and generic Intellige

Many companies remain reluctant to grandfather antiquated accounts receivable workflows and collection processes, leaving their cash supply suffering as a result.

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM&nbsp

Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers a

In reviewing the 2019 Aspire Leaderboard, there are several ways to look at the results.

Data is collected and processed in a variety of systems; CRM and financial applications, call centres, external data suppliers and more.

Customer experience is one of the key battlegrounds where 21^st century businesses can, and must, differentiate themselves if they want to succeed.

I began this blog series by stating you can try to create a successful company, but it won’t come together unless there is smart data management at the heart.