Quadient Blog

Innovation and Process Improvement 

The global healthcare IT market is  growing and transforming the industry for both patients and providers. It i

There have been lots of headlines about people bringing ‘emotional support pets’ - such as

Artificial Intelligence (AI) is poised to be one of the biggest disrupting technologies of our lifetime.

While the business benefits to adopting a centralized customer communication management (CCM) solution are plentiful, discussions around CCM can be complex at times.

If you are like most organizations, you put a lot of time, energy and pride into the creation of your customer communications.  If your organization takes customer engagement seriously, you ma

After more than two years of pilot testing, USPS® has rolled out e-Induction nationwide. This is the program that allows mailers to drop ship without 8125 forms.

In the past if you sent the wrong document to a customer it was bad for business. But today it is often a violation of the law if a customer's private data ends up in the hands of a third party.

These are unprecedented times, and they require levels of cooperation across industries to support each other.

Today, we are entering a new phase of the digital economy, that sees the rise of Digital Transformation (DX) as a means to make the organization more agile, resilient and more resp

After USPS® postponed the Full-Service mandate for earlier this year, many mailers were content to go back to their previous mail entry habits of paper postage statements and generic Intellige

Many companies remain reluctant to grandfather antiquated accounts receivable workflows and collection processes, leaving their cash supply suffering as a result.

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM&nbsp

Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers a

Businesses that can forecast when invoices are likely to be paid can budget for their own spend and therefore plan ahead.

When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.

Data is collected and processed in a variety of systems; CRM and financial applications, call centres, external data suppliers and more.

Customer experience is one of the key battlegrounds where 21^st century businesses can, and must, differentiate themselves if they want to succeed.

I began this blog series by stating you can try to create a successful company, but it won’t come together unless there is smart data management at the heart.

It’s fall of 2012, and I am standing in one of the fanciest elevators I’ve ever been in (it looks like the Hall of Mirrors in Versailles).

New start-ups and competitors are starting to make a noticeable impact on the financial industry’s staid traditional retail and investment banks.

Each quarter, a group of representatives from the mailing industry meet with USPS personnel to get an update on where USPS is going and how it did over the past year.

This year, the European Union has issued a new regulation on the protection of individuals with regard to processing and moving of personal data.