Quadient Blog

Google follows a Silicon Valley ethos that does not shy away from closing down products that are not meeting market expectations.

If you’re looking for new ways to promote your business and gain postal discounts, USPS is offering a small window of opportunity this summer.

The language of Customer Experience Management

The health services market is continuously evolving 

The healthcare industry plays an important role in the global economy.

Strong customer relationships are underpinned by communication.

PDF bills and statements have been around for 26 years. But in 26 years, much has changed, and customer expectations have evolved.

I remember being part of many debates back in the early 2000s regarding the value of CRM solutions - and whether organizations really needed them in the technology stack.

Encountering obstacles as a customer experience executive? Rest easy, you’re not alone. It’s a common theme for almost everyone who is pioneering the way in the emerging field of CX.

My last blog of  the KYC 2.0 series was devoted to privacy compliance.

As all financial organistions must demonstrate compliance with an ever growing number of rules and legislations, many vendors of customer screening systems will state that their products incor

For a long time, insurance companies were in the driver’s seat when it came to customer communications. Not anymore.

Business communications have changed massively over the last three decades.

The Postal Service proposed new prices for their competitive products that, if approved, will go into effect on January 17.

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

There are fascinating changes in the way the U.S. government is looking at customer experience.

The latest release of our customer communications management platform – Inspire – enables greater automation and simpler configuration 

Traditional insurers are currently battling against a triple threat.

I’ve been known to tackle the odd home improvement project around my place. If you’re the same then you’re probably familiar with the old adage “measure twice, cut once”. 

It is one thing to look at a map and recognize the geographic and linguistic challenges inherent in serving the full Asia-Pacific market, it’s quite another to experience those challenges for yours

As more and more products become commoditized, the key brand differentiator has become the customer experience.

The Marshmallow Test

Congratulations!

Perhaps more than most other types of businesses, customers expect their insurance companies to know who they are and to be willing and able to communicate with them on a personal level.