Quadient Blog

Everyone in business has heard of the KISS method when faced with an issue.  The problem is most don’t know how to actually Keep It Simple.

Top priorities for service providers today

Enterprises today are facing growing pressure from custo

Back when we were still GMC Software in the early 2000s, Quadient set the standard at the time for personalization software with our PrintNet Solutions Portfolio.

Last Thursday Quadient hosted a roundtable in São Paulo, Brazil. The roundtable topic was customer communication trends and the impact of digital insurance in Latin America.

As part of GMC Software's commitment to stay in tune with a rapidly changing market we often conduct roundtable discussions.

USPS® proposed a new method for measuring Move Update compliance, and it will be a big change from the current process.

At the rate technology evolves, 10 years seems like a long time off.

Today’s businesses not only have to deal with an increasing flow of information, they also have to manage it via multiple channels and in multiple formats.

How easy is it for customers to sign-up for new products and services with your company? 

The graph on the left has been my eye opener.

Quadient partnered with AIM Consulting to host a webinar: Does automation improve

Regardless of what industry you’re in, if you’re in business to drive revenue, then you’re in the customer experience (CX) business.

From the single front-wheeled Benz Patent Motorwagen to self-driving, automobiles have evolved to meet the needs of today’s drivers. 

Enterprises aren’t different.

By introducing digital ways of working, enterprises stand to gain in a number of ways, often in time, cost and efficiency.

Unless your business is targeting one particular age group, aiming your communication initiatives at one specific generation at the exclusion of the others is not ideal.

Within the last couple of months there have been multiple news stories of energy providers closing: first

CX is the new battleground for businesses. The bar is being set by fast moving, innovative organizations. As companies look to compete, they are facing 4 disruptive forces:
 

Customer experience continues to grow as an area of focus for organizations in 2017, as companies begin to realize the benefits of pulling together traditional customer service, stronger customer t

Consider this: your organization spends millions to attract prospective customers with engaging messages and content distributed through modern communication channels, including&nbsp

Business strategy theory posits that there are two sources of sustainable competitive advantage. You can be cheaper, or you can be better.

The first requirement for Full-Service is unique barcodes. Every mail piece, tray, sack or large container has a barcode.

Springtime is an exciting time of year with many transformations to behold. People experience winter’s last frost, spring’s first flowers, and the return of birds’ singing.

To be ready for Full-Service, mailers will need to make the giant leap from printed, physical mailing paperwork to electronic documentation, commonly known as eDoc.

With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.