Managing a Multichannel Communications Strategy
If you went back thirty years, business communications were relatively straightforward.
The CCM Maturity Model: where do you fit?
What is a maturity model?
Maturity models aren’t new. Chances are, you or your organization has utilized a maturity model in the past.
How to keep your operating costs down
Managing operating costs is an integral aspect of running a business. The higher they are, the smaller the margin on each generated sale.
How to simplify complex processes with all-in-one solutions
By introducing digital ways of working, enterprises stand to gain in a number of ways, often in time, cost and efficiency.
Is Your Customer Experience Built to Scale?
The latest release of our customer communications management platform – Inspire – enables greater automation and simpler configuration
Three steps to better customer relations
Strong customer relationships are built on thoughtful, ongoing communication.
Key Insights from Macrosoft’s 2022 CCM Industry Trends Survey
Webinar Replay: Building engaging and compliant client communications: A discussion with RowCal Property Management
Watch this webinar replay to find out how RowCal optimised their operations by successfully automating their client communication process. Find out more!
Customer Experience—the Most Common Phrase in IDC MarketScape Cloud CCM 2022
Following Tami May’s initial blog about the