Marketing

While customer communications management (CCM) solutions have been around for nearly 3 decades, many of these systems have been implemented, used, and managed by IT teams within the enterprise.&nbs

Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions? 

Customer communications management (CCM) systems are often overlooked when it comes to the cloud.

College and university students haven’t changed much over the years but how they acquire their supplies and essentials for school has made a seismic shift to online purchases.

Good customer experiences result from effective business communications and this helps build the business’ brand.

Jumping back to April of 2018, some ACS (Address Change Service) customers got a little surprise when their monthly ACS invoice arrived.

The past 10 years have been an amazing time for business users, as technology has brought increasing levels of capability to help users create their own solutions to problems they face.  In th

As consumers, we are often the victims of digital processes that break down when they hit the physical world.  This weekend, we pre-ordered tickets for a show and arrived at the venue just bef

While the shift to digital or electronic communication is becoming commonplace, certain industries, such as healthcare, legal and financial

The Financial Conduct Authority (FCA) recent