5 steps to improving CX when processing loan applications with Quadient technology & AI
Artificial Intelligence (AI) is poised to be one of the biggest disrupting technologies of our lifetime.
A short tour of insurance in Asia-Pacific
It is one thing to look at a map and recognize the geographic and linguistic challenges inherent in serving the full Asia-Pacific market, it’s quite another to experience those challenges for yours
Is Martech a Barrier to Your Digital Transformation Strategy?
The last ten years have seen tremendous change in the role of the CMO.
Customer Focused CIOs Should Avoid Bimodal IT
Last week, we examined the pressures on the CMO to deliver faster, more relevant innovation to drive customer engagement across a growing number of channels, and how these pressures continue to lea
Following the GDPR: Embrace Best Practices That Would Benefit The Organization Regardless
The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security.
FinServ Martech is Risky Business
Two weeks back, we reviewed the growing pressure on CMOs to be the primary growth drivers in their organizations, and the resulting acquisition of MarTech to help the CMO meet aggressive acquisitio
It's not just business, it's personal
Back when we were still GMC Software in the early 2000s, Quadient set the standard at the time for personalization software with our PrintNet Solutions Portfolio.
Is Disruption Good for Your Customer Experience?
As far back as 1986, author Dick Foster released the book "Innovation: The Attacker's Advantage", building on the work of Peter Druker, describing the impact of "technological discontinuities", or
Could the Golden Record be the answer to your data security efforts?
With the GDPR set to come into effect in 2018, many organizations are now recognising the potential failings in the way they handle customer data, and looking to correct these.