Marketing

The field of customer experience is relatively young. The first CX executive was hired in 1999 at Texas Power and Light.

In a previous post, I talked about advanced presorting as just one area of opportunity enabled by increased capacity.

Before 1999 the field of customer experience was virtually unheard of. There were no best practices in place. How to proceed and what course to take was uncharted territory.

Encountering obstacles as a customer experience executive? Rest easy, you’re not alone. It’s a common theme for almost everyone who is pioneering the way in the emerging field of CX.

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, be

The new U.S.

Communicating with customers.

As a service provider in a challenging industry, you are thriving by expanding services and becoming an increasingly important strategic communications advisor to your customers.