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Customer Communications

How dual leverage opportunities can help reduce operational costs and improve the customer experience

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
business financial indicator and the stock market investment growth in a bar chart growing on a visual touch screen

With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.

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Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm

Submitted by r.couturier on Mon, 10/11/2021 - 08:02

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer conne

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Automating documents saves professional services organizations money and time

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
person handling paperwork in an office

Are you still pushing paper?

Over the last year and a half, there has been a big global push toward dematerialization, digitization, going paperless whether through government mandate in

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Omnichannel, Multichannel and Cross-channel customer communications strategy defined

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
man looking at his computer with graphs and data analytics in the background
When it comes to customer engagement, there are three terms that have been the source of much confusion and argument among industry analysts, technology vendors, practitioners and busin
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Adapting through process automation: Customer Success Stories

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
peak triumph and success for climbers

It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. – Charles Darwin 

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Shatter the myths of remote work and adopt a new way of thinking

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
glowing light bulb between a number of light bulbs

As the world begins to see the light beyond the Covid-19 pandemic, the idea of what the new work environment might look like is starting to take shape.

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Quadient Recognized as Technology Leader in CCM and Customer Journey Mapping by Global Research Firm

Submitted by r.couturier on Mon, 04/19/2021 - 16:06

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today it is the only customer communications m

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Customer journey management’s key role in successful customer experience

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
keys floating on businessman's hands

Today’s business climate is consumer driven. It’s evolving quickly and demanding continuous optimization.

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How Touchless Claims Processing Enables Insurers to Improve CX and Business Operations

Submitted by r.couturier on Tue, 12/15/2020 - 20:05
businessman working at home using lap top and smart phone

The majority of insurance companies employ a “fast track” process to assess and manage Property and Casualty claims.

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Start With Data: Delivering Improved Customer Communications

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Person holding digital ball outdoors

Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed.

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