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Customer Communications

Key Insights from Macrosoft’s 2022 CCM Industry Trends Survey

Submitted by r.daleman on Thu, 07/21/2022 - 12:51

As a leading solution and service provider in the Customer Communications Management (CCM) market, Quadient Inspire's largest implementation and delivery partner - 

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Inspire Evolve in Action: Standout Banking Use Cases

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Man using his online banking app in a coffee shop
Video
We will demonstrate how Evolve makes experiences simple by enabling intelligent workflows for creating and delivering personalized customer communications.

The secret to improving your customer retention rate

Submitted by r.couturier on Thu, 10/08/2020 - 16:06
close up thoughtful guy sitting on couch and talking on speakerphone

Due to Covid-19, many organizations have slashed their marketing budgets.

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Positioning your CX strategy to succeed after the pandemic

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Positioning your CX strategy to succeed after the pandemic

The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.

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British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences

Submitted by r.couturier on Thu, 01/07/2021 - 16:52

Quadient (Euronext Paris: QDT),

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Quadient to Speak at Guidewire Connections on How Journey Mapping Improves the Customer Experience

Submitted by r.couturier on Tue, 11/17/2020 - 15:54

Quadient (Euronext Paris: QDT), 

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From Disconnected to Unified Communications in 6 Steps

Submitted by r.couturier on Tue, 01/29/2019 - 16:06
Digital connections and lines in front of a group of people working

Organizations are often reluctant to change an operational environment, for various reasons.

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Calculating the True Cost of Your Customer Communication Strategy

Submitted by r.couturier on Mon, 01/21/2019 - 16:06
woman with smart tablet using iot communication

Editor's Note - This article was originally published in Docu

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Place New Opportunities at Your Customers’ Fingertips: Leveraging Dynamic Communications to Drive Engagement

Submitted by r.couturier on Thu, 01/17/2019 - 16:06
Place New Opportunities at Your Customers’ Fingertips: Leveraging Dynamic Communications to Drive Engagement

When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer.

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Taking Utility Customer Communications to the Next Level

Submitted by r.couturier on Wed, 09/16/2020 - 16:06
Electricity power pylons over sunset

Utilities as a monopolistic commodity

Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen

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