Customer Experience

During the Gartner Enterprise Information and Master Data Management Summit this week in London, François Ruiter and myself presented the impact on implementing privacy rules and Customer Due Dilig

It's official.

It’s hard to believe it’s April and NPF is already over.

In a new article published by 

Springtime is an exciting time of year with many transformations to behold. People experience winter’s last frost, spring’s first flowers, and the return of birds’ singing.

In episode 3 of our InspireCast podcast series based on the white paper, "Don't Waste Your Time With Customer Journey Maps", customer experience expert Annette Franz walks us th

Today, we are entering a new phase of the digital economy, that sees the rise of Digital Transformation (DX) as a means to make the organization more agile, resilient and more resp

GMC Software has been recognized by Banking CIO Outlook as a "Top 10 Retail Banking Solution Provider for 2016"

For more than 20 years Quadient has helped customers worldwide build effective, efficient customer communications. As customer needs change, Quadient has changed as well.

Last week, I had the pleasure to present at the GMC Inspire Days EMEA in Barcelona.