CXM

Recently, I wrote about how Quadient’s new AI, ML and NLP-based technology can help in the RFP writing process by reading through thousands, or even millions of your customer communicat

A typical scenario for customers when it comes to interacting with an insurance company is when they first go to purchase insurance from the organization’s website.

The need to create a better customer experience has led many organizations to modernize their communications by upgrading their composition platforms.

The ‘Future Thinker’ is notorious for being open-minded and receptive to new ideas, even when those ideas go against conventional wisdom. 

For the ‘How-to Person’ it’s not enough to know about something; they want to know how to do something.

In December 2019, Quadient hosted an analyst day to offer a preview of our R14 release and share our ambitions to use our CCM leadership and innovation capacity to enter the CXM market.

Effective communication is a challenge for all businesses, and while every customer wants communication to be convenient, this doesn’t necessarily mean digital all the way.

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution.

Good customer experiences result from effective business communications and this helps build the business’ brand.

Reflection is natural at a time like this. Many of us are reflecting on changes we’d like to make in our lives when this is all over.