Customer Communications – It’s a DIY job
Recent energy industry announcements, such as IKEA wo
The key to fuelling your energy company’s future
Energy companies are facing an uncertain future – disruption is everywhere.
Where do your customer journeys lead?
Customer centricity has become an essential focus for companies today.
SP Transformation Day - The Service Provider Maturity Model
Top priorities for service providers today
Enterprises today are facing growing pressure from custo
Are CXM and CCM Converging?
The merger of CXM and CCM just makes sense
In 2005 Procter & Gamble (P&G) announced the purchase of razor company Gillette for $57 billion in stock.
Are Your Digital Projects Dangerous?
It started out as a beautiful early September Sunday morning where I left home for a long bike ride, eager to check out the new expanded bike lane that had just been added north of our place.
Badge in! Conference season is in full swing
I am writing today’s blog entry on my flight to Xplor 2019 in Las Vegas, excited to kick off Conference season.
Determining the Best CCM Solution for Your Business
Include the Aspire Leaderboard in your discovery process for a valuable, independent perspective
Conducting your due diligence in order to determine which CCM solution will make the best
CX in Claims Management: The Future Will be Different. Be Ready Now.
The widespread use of digital has forever changed the way people view their interactions with insurance companies, especially when involved in a property/casualty claims scenario.