CXM

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage a

Are you running into Mailer Scorecard issues that are costing you time and money? Are you looking for an easier way to verify the accuracy of the Mailer Scorecard results?

I attended the Document Strategy Forum in Chicago on May 1 and 2.

Residents of Mexico City will tell you that the best spot to take in a view of the city is from the rotating restaurant on top of the World Trade Center, a 52-story high rise in the central part of

Customer experience continues to grow as an area of focus for organizations in 2017, as companies begin to realize the benefits of pulling together traditional customer service, stronger customer t

Enterprises and organizations continue to be inundated with data.

2008 was not a good year for financial services.

As more and more products become commoditized, the key brand differentiator has become the customer experience.

Business intelligence trends show that the focus on data analytics is rapidly increasing. New and improved data analytics tools are being created, such as the Google Analytics 360 suite.