CXM

The Blockchain is essentially a way to implement true peer-to-peer services. It de-intermediates relationships between parties (no 3rd parties, no governments, no external regulation).

While the business benefits to adopting a centralized customer communication management (CCM) solution are plentiful, discussions around CCM can be complex at times.

When it comes to the CX strategy, customer communications are often one of the most overlooked—yet critical—components of the customer journey.

When it comes to data, banks and insurance companies are sitting on a goldmine.

Recently, the USPS® sent reminders to the mailing industry regarding the regulations surrounding the completion of the NCOALink® Processing Acknowledgement Form (PAF).

The starting point of customer lifetime value lies in making sure that the input of data is correct, valid, complete and standardized.

As part of GMC Software's commitment to stay in tune with a rapidly changing market we often conduct roundtable discussions.

What will have a bigger impact on your business; the price increases from the January 22^nd USPS® price change or the mail preparation changes that go into effect at the same time? 

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through.

My last blog of  the KYC 2.0 series was devoted to privacy compliance.