Moving To A Digital Experience Will Pay Dividends For Financial Institutions
Digital business transformation is a must if financial institutions want to keep pace with customer experience expectations.
CCM As Part Of The Larger Digital Experience Ecosystem
I know you expect a lot from Quadient. We’ve been busy since the launch of R12 in May.
GDPR: where there’s risk, there’s reward
Making changes to your business to meet the GDPR requirements is an expense, that’s true. But the risks of not complying with the mandates are serious, from fines to negative PR.
How does an end-to-end solution for GDPR work?
Quadient receives and answers a lot of questions about the GDPR that other vendors aren’t always able to answer.
Consumers Are In The Driver’s Seat - And They Demand A Ferrari
Consumers today have the power. They are not going to wait around for a business to approve them if another can do it in real time.
Omni-Channel Data Calls For A 360-Degree Customer View
Without an accurate and complete view of the customer, organizations struggle to address their (future) customer properly.
Insurance Companies Face An Amazonian Threat – But Does It Demand A Herculean Reaction?
These are potentially trying times for the insurance industry.
You Can Bank On Us: Customer Communication Lessons To Learn From TSB’s Problems
It’s been hard to ignore recent headlines about TSB Bank’s IT problems.
Fined Loads Of D’OH! Avoiding Angry Customers By Respecting Communication Preferences
Many will remember the hilarious Simpsons episode in which Homer starts his own telemarketing scam using an autodialling machine.
GDPR has arrived!
2016 brought us approval.
2017 brought us implementation.
2018 brings us enforcement and a skateboarding analogy.