Defining Customer Communications Management
While customer communications management (CCM) solutions have been around for nearly 3 decades, many of these systems have been implemented, used, and managed by IT teams within the enterprise.&nbs
Why Insurance Companies Should Put Quadient At The Top Of Their Consideration List
Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions?
CCM And The Cloud – The Sky’s The Limit
Customer communications management (CCM) systems are often overlooked when it comes to the cloud.
Check Your Invoices, ACS Billing Schedule to Restart
Jumping back to April of 2018, some ACS (Address Change Service) customers got a little surprise when their monthly ACS invoice arrived.
Managing the Move to Citizen Development
The past 10 years have been an amazing time for business users, as technology has brought increasing levels of capability to help users create their own solutions to problems they face. In th
How Do You Keep Your Customer In Mind When Going Digital?
As consumers, we are often the victims of digital processes that break down when they hit the physical world. This weekend, we pre-ordered tickets for a show and arrived at the venue just bef
A Problem A Decade In The Making: Are You “Digital First” Or “Digital Only”?
I was clearing out the family storage room recently and found my old work notebooks from my past life in financial services.
Employee Engagement: The Key Ingredient To Having Your CX Cake And Eating It Too
There are a lot of elements to the customer experience (CX) process, from recording customer data to running CRM systems.
Not-so-lovely spam, not-so-wonderful spam
For a word that was only coined in 1937, “spam” has had an interesting journey – from canned food, via Monty Python sketch, to one of the major consumer irritations of the digital age.