CXM

For almost every industry, the balance of the power is with the customer as a result of digital technologies.

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital.

Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution!

Anyone who has ever had to make an insurance claim knows that even when it’s a minor claim it’s an inconvenience.

Recent studies show that Customer Experience (CX) leaders generate 5.7 times more revenue than companies that do not make customer experience a priority.

An important point for members of the FI industry to acknowledge is that they are not in the business of providing financial services and products; they are in the business of pro

Whenever an organization commits to implementing a new IT solution they do so with the goals being seamless integration with their existing infrastructure, attaining the results t

It’s been a while since I posted a blog entry. That’s because I have a new and exciting role at Quadient, as the VP of Customer Transformation.

As I often speak at conferences about digital transformation, I am inevitably asked just what is "digital?"  This is a simple question but difficult to answer.

In this post, I relate a series of interviews conducted with leading digital transformation leaders working for companies in Chile.