CXM

When formulating or refining your organization’s customer communications strategy, it’s important to consider not only where the customer communications management (CCM) industry is today but also

Editor's note - This article was previously published in Intelligen

A great customer experience (CX) evokes positive feelings and emotions, which leads to happy, satisfied customers and increased loyalty.

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an

Improving customer experience means creating a more positive perception in the minds of customers in both how they are treated by your company, and the feelings that they have acr

Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.

Paris — Neopost today announced the divestment of Human Inference, a leading Data Quality software provider based in Arnhem, in the Netherlands, to EDM Media Group, a leading Data-

In the past, you might have heard a few marketing people demanding that a communication is “on brand,” meaning the style, language, visual representation and tone is using approved cont

While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.

Paris — Neopost, a global leader in mail solutions, business process automation, customer experience management and parcel locker solutions, today announced the divestment of Sator