Quadient Blog

As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well a

If you follow the CCM market, then you probably know that the Aspire Leaderboard ranks as the most important annual vendor comparison research in the industry.

At the start of the pandemic, WS Audiology faced a number of accounts receivable challenges.

Ever feel like you’ve spent more time responding to external factors than internal initiatives over the last few years? You’re not alone.

Whether getting stuck in traffic or sitting in the airport waiting on a flight, no one likes delays, particularly when it impacts your pocketbook. Unfortunately, that’s precisely what many acc

Every day, external factors like evolving customer expectations, government mandates, and an increasingly remote workforce are adding more complexity to your customer communication workflow.

Ever feel like you’ve spent more time responding to external factors than internal initiatives over the last few years? You’re not alone.

Nobody likes to talk about it, but the frantic work of budgeting season is upon us.

Effective communication is the foundation of any solid customer experience initiative, but with a plethora of communication avenues available, it can feel impossible to effectively manage all custo

Earlier this month, the United States Bureau of Labor Statistics reported that the June 

After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK.

58% of small to medium-sized businesses have changed how they send customer communications since the pandemic.

Step 4: Expansion

After Quadient works with clients to go through the analysis, optimization and implementation of a customer transformation project, it’s time for the best part.

Every year, the Quadient team, along with our customers, partners, and future customers, eagerly anticipate the updated Aspire Leaderboard.

Introduction

When it comes to customer experience (CX) strategy, customer communications are one of the most critical components of the customer journey.

Introduction

Customer-centricity has become an essential focus for companies today.

Customer Communication Management (CCM) software technologies emerged 30 years ago as transactional print-centric technology.

If pharmaceutical company Brickell Biotech is successful, one of their drugs could potentially help people with hyperhidrosis, or excessive sweating, a medica

Since beginning to offer electronic payments earlier this year, we have been overwhelmed with your positive feedback and excitement to BeanPay your vendors.

Introduction

Today, customers expect relevant, highly personalised communications. They expect communications to be representative of their context and preference.

In an ideal world, organizations and their respective leadership teams would have no problems moving away from antiquated desktop systems that constitute a massive financial and IT maintenance stra

Automation is one of today’s mega trends affecting workforc

Some organizations believe that AP automation is limited to scanning invoices into digital formats.

Have you ever wondered why seemingly forward-thinking and innovative organizations would choose not to implement an Accounts Payable automation solution?