How Touchless Claims Processing Enables Insurers to Improve CX and Business Operations
The majority of insurance companies employ a “fast track” process to assess and manage Property and Casualty claims.
Start With Data: Delivering Improved Customer Communications
Data sits at the heart of business processes and a wide range of critical operations rely on it. These operations will only be smooth and efficient if data is well-managed.
Knoxville Utilities Board Improves Customer Experience by Using Quadient Inspire to Redesign Monthly Bill
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces the Knoxville Utilities Board (KUB) is us
What Covid-19 has Taught Telecoms about Customer Experience Management
If they weren’t before, Covid-19 has made broadband services a vital lifeline for many people.
Quadient to Share Best Practices for Digital Transformation and Customer Experience Excellence at XPLOR20
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it will b
From COVID-19 to 5G, pressure on mobile providers is mounting – so how can they keep customers at ease?
Connectivity has become increasingly important for everyone, with the COVID-19 pandemic only accelerating our dependence on mobile phones.
Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions
Quadient (Euronext Paris : QDT), a leader in helping businesses
When financial services can’t bank on the status quo: How to ensure strong customer communication during a crisis
The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.
With multiple mail delivery channels, can you really have it all?
Today’s customers use a range of communications channels that include digital - email, social media, text messaging and so forth - as well as traditional postal mail and telephone.
Are your communications annoying customers?
In competitive markets, it can be tempting to bombard customers with messages across all channels to build brand awareness and stimulate sales leads.