Experiencia del cliente

Despite starting this post by talking about GAAP accounting for software, I promise it will get less boring by the end.

According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than

A great customer experience (CX) evokes positive feelings and emotions, which leads to happy, satisfied customers and increased loyalty.

Mejorar la experiencia del cliente significa crear una percepción más positiva en la mente de los clientes tanto en el trato que reciben de su empresa como en las sensaciones que