How hard is it to be your customer? 2nd edition!
The first book Nicole Newton and I wrote, How Hard Is It to Be Your Customer?
Preparing for Healthcare’s Digital Future
Across industries, businesses and institutions are migrating away from out-dated, time-consuming manual p
The New Role of the CIO and COO
Download this complementary white paper from Quadient to learn how to transition your business in the area of customer communications.
Webinar Replay with IDC: Enabling your Digital Office
Webinar Replay with IDC: Enabling your Digital Office. Watch it today by clicking here.
Key Insights from Macrosoft’s 2022 CCM Industry Trends Survey
With multiple mail delivery channels, can you really have it all?
Today’s customers use a range of communications channels that include digital - email, social media, text messaging and so forth - as well as traditional postal mail and telephone.