For general use
The Yaypay Team Recognizes Our Customers, The Revenue Heroes
Today, I am thrilled to announce that YayPay has secured $8.4M in Series A funding.
Using Digital Transformation to Deliver a Better Customer Experience
An important point for members of the FI industry to acknowledge is that they are not in the business of providing financial services and products; they are in the business of pro
TAM: It Stands for “Technical Account Manager” and “Success”
Whenever an organization commits to implementing a new IT solution they do so with the goals being seamless integration with their existing infrastructure, attaining the results t
What Customer Transformation Is All About
It’s been a while since I posted a blog entry. That’s because I have a new and exciting role at Quadient, as the VP of Customer Transformation.
Digital Transformation Versus Digital Solutions: What Are The Differences And Interdependencies?
As I often speak at conferences about digital transformation, I am inevitably asked just what is "digital?" This is a simple question but difficult to answer.
Two Interviews With Digital Transformation Leaders in Chile
In this post, I relate a series of interviews conducted with leading digital transformation leaders working for companies in Chile.
Postal Service Promotions for 2019
The Postal Service™ was forced to go more than a year and a half with no Board of Governors, which resulted in no promotions being offered to the mailing industry in 2018. After the successfu
Informed Delivery in 2019
The Postal Service™ Informed Delivery™ program has been a work in progress for several years. It started out as a small pilot test in Virginia. The pilot was later expanded to include m
How to Make Mobile Communications Work
Technology is only one component in making mobile communications work: strategy is equally as important.
Why Direct Mail Works in the Digital Age
Businesses now have a range of electronic communications channels, so has digital superseded printed mail?