Badge in! Conference season is in full swing
I am writing today’s blog entry on my flight to Xplor 2019 in Las Vegas, excited to kick off Conference season.
Determining the Best CCM Solution for Your Business
Include the Aspire Leaderboard in your discovery process for a valuable, independent perspective
Conducting your due diligence in order to determine which CCM solution will make the best
CX in Claims Management: The Future Will be Different. Be Ready Now.
The widespread use of digital has forever changed the way people view their interactions with insurance companies, especially when involved in a property/casualty claims scenario.
Top 3 Change Management Guidelines for Your CCM Migration
Recently, I wrote about how Quadient’s new AI, ML and NLP-based technology can help in the RFP writing process by reading through thousands, or even millions of your customer communicat
Dealing with the Dilemma: Acquisition or Retention?
A typical scenario for customers when it comes to interacting with an insurance company is when they first go to purchase insurance from the organization’s website.
How to Determine Where You Are in the Transition from CCM to CXM
The need to create a better customer experience has led many organizations to modernize their communications by upgrading their composition platforms.
Great Holiday Reads for the ‘Future Thinker’ on Your List
The ‘Future Thinker’ is notorious for being open-minded and receptive to new ideas, even when those ideas go against conventional wisdom.
Top Holiday Reads for the 'How-To' Person on Your List
For the ‘How-to Person’ it’s not enough to know about something; they want to know how to do something.
Quadient Grows Into CXM, IDC’s Perspective
In December 2019, Quadient hosted an analyst day to offer a preview of our R14 release and share our ambitions to use our CCM leadership and innovation capacity to enter the CXM market.