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Complex documents are arduous. And your customers' don't care.

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Paperwork spread out on a conference room table as people point at it

Complex documents (e.g.

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Badge in! Conference season is in full swing

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
audience clapping at a speaker event

I am writing today’s blog entry on my flight to Xplor 2019 in Las Vegas, excited to kick off Conference season.

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Determining the Best CCM Solution for Your Business

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
business people working in an office discussing a marketing plan

Include the Aspire Leaderboard in your discovery process for a valuable, independent perspective

Conducting your due diligence in order to determine which CCM solution will make the best

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CX in Claims Management: The Future Will be Different. Be Ready Now.

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Male arm in suit offer insurance form clipped to pad and silver pen to sign closeup.

The widespread use of digital has forever changed the way people view their interactions with insurance companies, especially when involved in a property/casualty claims scenario.

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Top 3 Change Management Guidelines for Your CCM Migration

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Top 3 Change Management Guidelines for Your CCM Migration

Recently, I wrote about how Quadient’s new AI, ML and NLP-based technology can help in the RFP writing process by reading through thousands, or even millions of your customer communicat

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Dealing with the Dilemma: Acquisition or Retention?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Two happy businesspeople enjoying working on a laptop, independent, empowered

A typical scenario for customers when it comes to interacting with an insurance company is when they first go to purchase insurance from the organization’s website.

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How to Determine Where You Are in the Transition from CCM to CXM

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
young businessman looking at many twisted arrows on the blackboard background

The need to create a better customer experience has led many organizations to modernize their communications by upgrading their composition platforms.

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Great Holiday Reads for the ‘Future Thinker’ on Your List

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Pile of holiday presents


The ‘Future Thinker’ is notorious for being open-minded and receptive to new ideas, even when those ideas go against conventional wisdom. 

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Top Holiday Reads for the 'How-To' Person on Your List

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Pile of holiday presents


For the ‘How-to Person’ it’s not enough to know about something; they want to know how to do something.

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Quadient Grows Into CXM, IDC’s Perspective

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
male hand holding a digital sphere of wireless connections

In December 2019, Quadient hosted an analyst day to offer a preview of our R14 release and share our ambitions to use our CCM leadership and innovation capacity to enter the CXM market.

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