Why hyperautomation has become a condition for survival for modern organizations
Learn about the key elements of the hyperautomation framework, and how the right combination of technologies supports end-to-end automation at scale.
How automation helps insurers deliver empathy at scale
For insurance carriers to remain competitive, they need to deliver a consistent, omnichannel experience while delivery empathy at scale.
Debunking low-code: 4 myths holding back adoption
Learn why organizations hesitant to adopt low-code solutions are being surpassed by their competitors as we debunk four prevalent myths tied to low-code solutions.
Debunking 4 myths about low-code
Even though low-code reduces development costs, unburdens IT, and accelerates digital transformation, many organizations hesitate to adopt it. This infographic dives into four of the most common myths that hold some companies back.
How a large Canadian bank turned manual, multi-step processes into smooth, streamlined digital experiences
A leading Canadian bank primarily used paper-based processes that introduced unnecessary complexity and error rates as high as 80%. Branch employees were completing manual, multi-step processes in a duplicative and complex manner, causing back-office costs to rise. These factors negatively impacted customer experience, slowed account opening times, and stalled the company’s digitization efforts.
How BMO rapidly transformed a disjointed process into an intuitive digital experience
BMO Financial Group (BMO) wanted to make their small business credit card application process easy and intuitive. They needed it done quickly, cost-effectively, and without disrupting their technology or IT teams.
Quadient Inspire Enhances Correspondence Workflows for Pacific Life
Pacific Life chose Quadient Inspire as a single robust CCM platform that could transform workflow for on-demand correspondence.
Lincoln Financial Group achieves audacious ambitions with Quadient Inspire
Lincoln Financial Group set ambitious goals for a digital transformation strategy that would ultimately improve customer experience for their 17 million clients as well as internal employees. Quadient® Inspire was chosen as one of the foundational components of the platform to drive electronic communications.
What is CCM? A crash course for beginners
We all know that companies compete today based on customer experience.
Part 5: Connecting the dots: megatrends in global customer experience
This post is part of a series based on content from my recent keynote presentation at Quadient Inspire Days 2023 titled “Connecting the dots: megatrends in global customer experience”. I look