Operations

As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and wor

Customer reviews are among Quadient’s favorite sources of feedback because they bring our products and services to life.

Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers a

There are fascinating changes in the way the U.S. government is looking at customer experience.

As a customer experience (CX) practitioner, I was surprised to find that an Executive Order (E.O.) from the White House

Reduce cost-to-serve and churn: improve your CX

Changes to consumer behavior because of COVID have accelerated the propensity for consumers to switch to digital communica

I’ve been lucky enough time to spend a lot of time with Avi Greenfield, our VP of Product Management, during preparation for events like Inspire Days, Document Strategy Forum, Xplor, and our