Do Customers’ Preferred Channels of Communication Matter?
Effective communication is a challenge for all businesses, and while every customer wants communication to be convenient, this doesn’t necessarily mean digital all the way.
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX
Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution.
As organisations reflect, digital transformation becomes an imperative.
Reflection is natural at a time like this. Many of us are reflecting on changes we’d like to make in our lives when this is all over.
What puts customers off about brand communications?
These days, everyone receives a lot of communications - both businesses and individuals alike.
The Never-ending Demand for Digital Transformation in the Healthcare Industry
Innovation and Process Improvement
The global healthcare IT market is growing and transforming the industry for both patients and providers. It i
How to keep your operating costs down
Managing operating costs is an integral aspect of running a business. The higher they are, the smaller the margin on each generated sale.
Is Your Customer Experience Built to Scale?
The latest release of our customer communications management platform – Inspire – enables greater automation and simpler configuration
Three steps to better customer relations
Strong customer relationships are built on thoughtful, ongoing communication.
IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio
As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations.
