Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications
Every business – regardless of size, region and industry – must communicate with their customers effectively.
CCM to CXM: A Crucial Transformation for Excellent Customer Experience
There are few adages longer lasting than the customer is always right. The scale on which that holds true in its entirety is a sliding one, certainly.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare Industry
A guest article by Mitch Kocen from Geisinger Health Plan
COVID-19 outbreak created unique communication challenges for the healthcare industry.
The power of customer journey orchestration
The customer experience has always been defined as the sum of all interactions a customer has throughout their relationship with the brand, however,
Using Address Correction Results to Reduce Return Mail
This post continues our series in getting the most from your address list.
5 Hottest CCM Trends, GRAPH EXPO 2015
Over the course of 3 days, we had hundreds of visitors through the GMC Software booth at GRAPH EXPO 2015 keen to discuss what the future has in store for customer communications management (CCM).
Data Value: it’s how you approach your customer – search for the ultimate data entry form
The graph on the left has been my eye opener.
An insider's view to an invite-only CEO advisory board session with our Service Provider customers
On September 13th to 14th, we held an invite-only CEO advisory board session with our Service Provider customers from North America, Latin America & Europe at the luxurious Trump Hotel Chicago.
My Enterprise Brain is Made of Cloud Neurons
Our organization, our department, our team relies on services to operate going from marketing, to support, to sales processes, to delivery management to post-sales activities.