Path to digitization: DIY automation
When I think about digital customer experience, I think back to last September when my husband and I were finalizing the mortgage paperwork for our new home.
Dinner before dessert: Why banks must digitize before they can automate
When you grow up with three siblings like I did, you quickly learn that dessert doesn’t last long, so you better dig in while you can.
Trading paper processes for personalized digital journeys
Learn how one of North America's largest pharmacy chains digitized and automated some of their biggest processes from flu shots to COVID-19 vaccines and beyond.
What senior IT leaders are saying about their business priorities and challenges
The widening gap between what customers and employees expect and how fast enterprises are able to adapt is getting wider every day.
Allies, not enemies: How IT and business teams can build a better CX, together
In an increasingly unforgiving business landscape, customer experience (CX) is key to attracting and retaining customers—but a great CX doesn’t magically materialize.