Experience

According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than

Sometimes data leaks in the dispatch of mail occur.

Considered the first smart phone, IBM’s Simon Personal Computer was available to consumers in 1994, over a decade before Apple’s first iPhone.

New Laws Create New Opportunities and Challenges

With the recent legalization of cannabis in Canada, all the major players were ready to attract customers with stunning l

When formulating or refining your organization’s customer communications strategy, it’s important to consider not only where the customer communications management (CCM) industry is today but also

Editor's note - This article was previously published in Intelligen

A great customer experience (CX) evokes positive feelings and emotions, which leads to happy, satisfied customers and increased loyalty.

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an

Improving customer experience means creating a more positive perception in the minds of customers in both how they are treated by your company, and the feelings that they have acr

Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.