Customer Communications

Technology is only one component in making mobile communications work: strategy is equally as important.

CCM is no longer just about making document production more effective or efficient.

Having a professional services team isn’t unique, but neither is it a foregone conclusion for a software company.

Despite the continued projected growth and importance of the CCM market, sometimes it’s challenging to track down good information on the customer communications management market, along with a mea

At Quadient we get a lot of questions about what makes Customer Journey Mapping (CJM) successful and what rules its contributors should stick to if t

Expectations of what a bank should be are constantly being raised and not just by other banks. Banks are being measured against providers of non-financial services too. 

While customer communications management (CCM) solutions have been around for nearly 3 decades, many of these systems have been implemented, used, and managed by IT teams within the enterprise.&nbs

Customer communications management (CCM) systems are often overlooked when it comes to the cloud.

The Financial Conduct Authority (FCA) recent

For a word that was only coined in 1937, “spam” has had an interesting journey – from canned food, via Monty Python sketch, to one of the major consumer irritations of the digital age.