Customer Communications

The Blockchain is essentially a way to implement true peer-to-peer services. It de-intermediates relationships between parties (no 3rd parties, no governments, no external regulation).

When it comes to data, banks and insurance companies are sitting on a goldmine.

The starting point of customer lifetime value lies in making sure that the input of data is correct, valid, complete and standardized.

We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology.

Few companies have an executive in place to champion the customer throughout the organization and to oversee improvement initiatives that impact the customer.

The launch of Quadient Inspire Release 11 (R11) has generated a great deal of excitement. Since the February 7, 2017 launch, we have received an overwhelming number of phone calls an

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool.

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage a

Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to those customers.